Retail Operations Lead - Elevate Store Experience

LVMH Group; Marietta (GA); On-site; USD 68,770,000 - 78,661,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora in Marietta, GA is seeking an Operations Leader to drive store operations and deliver an exceptional client experience. You will lead the operations team, oversee inventory, merchandising, and coaching, while upholding Sephora standards and fostering an inclusive, results-driven culture.

You will work to optimize processes, maintain brand presentation, and ensure high-quality service during peak hours. This role requires leadership, reliability, and a passion for retail excellence.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Excellent time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Motivate teams and foster a collaborative, accountable culture.
• Physically able to lift up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and maintain standards.
• Lead visual merchandising, promotions, and store upkeep to drive sales.
• Partner with the team to deliver exceptional service and hit store goals.
• Coach and develop team members on processes, selling behaviors, and metrics.
• Promote inclusivity and teamwork within the store.
• Uphold Sephora policies and create a safe, enjoyable shopping experience.

Skills

Lead with impact

People leadership

Inventory management

Merchandising

Customer service

Job description

Sephora in Marietta, GA is seeking an Operations Leader to drive store operations and deliver an exceptional client experience. You will lead the operations team, oversee inventory, merchandising, and coaching, while upholding Sephora standards and fostering an inclusive, results-driven culture.

You will work to optimize processes, maintain brand presentation, and ensure high-quality service during peak hours. This role requires leadership, reliability, and a passion for retail excellence.