Retail Operations Lead - Customer Service & Merchandising

Hibbett; Atlanta (GA); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett, located in Fitzgerald, Georgia (Colony Square), is seeking an Assistant Manager in Operations. This hourly non-exempt position reports to the Store Manager and focuses on supporting daily store operations and customer service excellence.

The role emphasizes supervising staff in the Store Manager's absence, merchandising, restocking, and maintaining policy standards while driving profitability and outstanding service.

Qualifications

• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter with initiative to take on important tasks.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Provide knowledge and guidance to employees and customers in all departments.
• Maintain inventory awareness, sales statistics, and expenses to ensure profitability.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Customer service

Interpersonal skills

Teamwork

Attention to detail

Job description

Hibbett, located in Fitzgerald, Georgia (Colony Square), is seeking an Assistant Manager in Operations. This hourly non-exempt position reports to the Store Manager and focuses on supporting daily store operations and customer service excellence.

The role emphasizes supervising staff in the Store Manager's absence, merchandising, restocking, and maintaining policy standards while driving profitability and outstanding service.