Retail Assistant Manager — Store Ops & Customer Service

R301US Hibbett Retail, Inc.; Fitzgerald (GA); On-site; USD 17,000 - 18,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Fitzgerald, GA to support the Store Manager in daily operations and customer service excellence. This role requires knowledge of multiple product areas, strong leadership, and adherence to company policies.

The Assistant Manager will help with selling, restocking, merchandising, ordering, and scheduling, and may act in the Store Manager's absence. Prior retail and customer service experience are essential for success in this role.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling store assets and establishing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Consult with the Store Manager to establish action plans for departmental and overall store responsibilities.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager’s responsibilities.
• Deliver extraordinary customer service and promote services and merchandise.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Fast-paced

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Fitzgerald, GA to support the Store Manager in daily operations and customer service excellence. This role requires knowledge of multiple product areas, strong leadership, and adherence to company policies.

The Assistant Manager will help with selling, restocking, merchandising, ordering, and scheduling, and may act in the Store Manager's absence. Prior retail and customer service experience are essential for success in this role.