Retail Operations Lead (Assistant Manager)

JD Sports NA; El Paso (TX); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in El Paso, TX is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role covers merchandising, staffing, inventory, and achieving store goals.

The Assistant Manager will lead by example, supervise in the Store Manager's absence, and ensure high standards across all departments while maintaining policies and procedures in line with company manuals.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail and ability to multitask.
• Team-player with passion for outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Recruit, train, and evaluate store personnel.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain excellent customer service as outlined in the customer service manual.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced work

Team leadership

Initiative/self-starter

Attention to detail

Job description

Hibbett Retail, Inc. in El Paso, TX is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role covers merchandising, staffing, inventory, and achieving store goals.

The Assistant Manager will lead by example, supervise in the Store Manager's absence, and ensure high standards across all departments while maintaining policies and procedures in line with company manuals.