Retail Operations Lead and Customer Experience Champion

Domino's Franchise; Mount Vernon (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

A fast-food franchise in Mount Vernon is seeking an organized and efficient Assistant Manager. The role involves supporting daily operations, ensuring excellent customer service, and leading team members. Ideal candidates will have strong leadership skills, a passion for customer experiences, and a high school diploma. Flexibility for various shifts is required, making it a dynamic position in a busy environment.

Qualifications

• Proven leadership skills with the ability to motivate and guide team members.
• Excellent customer service skills and a passion for creating positive customer experiences.
• Strong communication abilities, both verbal and written.
• Demonstrated problem-solving skills and ability to make decisions under pressure.
• Efficient time management and organizational skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily store operations and ensure smooth functioning of all departments.
• Provide exceptional customer service and resolve customer issues promptly and professionally.
• Support in managing inventory, including ordering, receiving, and stocking merchandise.
• Help train, supervise, and motivate team members.
• Ensure compliance with company policies, procedures, and safety regulations.

Skills

Leadership skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Organizational skills

Proficiency in computer applications

Retail experience

Education

High school diploma or equivalent

Bachelor's degree in business or related field

Tools

Point-of-sale systems

Job description

A fast-food franchise in Mount Vernon is seeking an organized and efficient Assistant Manager. The role involves supporting daily operations, ensuring excellent customer service, and leading team members. Ideal candidates will have strong leadership skills, a passion for customer experiences, and a high school diploma. Flexibility for various shifts is required, making it a dynamic position in a busy environment.