Retail Operations L&D Specialist

H Mart; Lyndhurst, Northern (NJ, KY); Hybrid; USD 81,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) with match

Life Insurance & AD&D

Paid time off & holidays

Job summary

H Mart in Lyndhurst, NJ, is seeking an experienced L&D professional to develop SOPs, design training programs, and lead leadership development initiatives. The role involves on-site store training across multiple formats and collaboration with regional managers and HQ.

The position requires a Bachelor’s degree, 3+ years in L&D or related fields, strong facilitation and PM skills, and Korean/English bilingual abilities. Travel to stores is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: Korean and English.
• Willingness to travel to store locations.
• Cross-cultural communication experience (US / Korea).

Responsibilities

• Develop SOPs for Department Leaders and Store Managers with SMEs.
• Design and execute SOP rollout strategies for stores and train field teams.
• Contribute to Manager-in-Training and leadership development programs.
• Create and facilitate learning programs across in-person, virtual, and hybrid formats.
• Develop scalable learning content including guides, videos and job aids.
• Leverage AI tools to create and manage learning content and standards.
• Administer LMS content and track key learning KPIs.
• Collaborate with Regional Managers and HQ for alignment.

Skills

L&D experience

Facilitation

Project management

Korean-English bilingual

Cross-cultural communication

Education

Bachelor's degree or equivalent

Tools

UKG Pro Learning (LMS)

AI content tools

Job description

H MART - Headquarters | GSC
300 Chubb Ave
Lyndhurst, NJ 07071, USA

Description

Responsibilities but not limited to:

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment

Qualifications / Skills:

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business-level Korean and English
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations
• Core Competencies
  • Standards- and process-oriented thinking.
  • Field orientation (learn-by-doing approach).
  • Cross-cultural communication (US / Korea).
  • Collaboration and influence across cross-functional team
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Employee Discount Program (5%)
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours:

• MON-FRI, 9:00am to 6:00pm

Salary Range:$80,750 - 101,800

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.