Retail L&D & SOPs Specialist — AI-Driven Training

H--mart; Lyndhurst (NJ); On-site; USD 81,000 - 102,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Employee Assistance Program (EAP)

401(k) Retirement Plan with match

Company provided lunch

Paid time off (PTO)

Job summary

H MART Headquarters is seeking a Learning & Development professional to develop SOPs, design training programs, and lead onboarding for store operations across the Lyndhurst area. The role emphasizes collaboration with SMEs, on-site and hybrid learning delivery, and analytics to track training effectiveness.

The ideal candidate has a bachelor's degree and at least 3 years in L&D, training, HR, or retail operations, with strong facilitation skills and business-level Korean and English.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.
• Regular travel to store locations; on-site training and field observations.

Responsibilities

• SOP Development: Develop Department Leader and Store Manager SOPs with SMEs, building on Visual SOPs.
• Implementation & Execution Review: Design and execute SOP rollout strategies and establish an execution-review cycle.
• Leadership Pipeline: Contribute to Manager-in-Training programs and leadership development.
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across formats.
• L&D Operations & Content: Create scalable training content and assets.
• Digital & AI-Enabled Content: Leverage AI tools to create and manage learning content.
• Systems & Analytics: Administer content in LMS (UKG Pro Learning) and report on KPIs.
• Stakeholder Management: Partner with Regional Managers, Store Managers, and HQ.

Skills

Bachelor's degree

L&D experience

Facilitation

Project management

Bilingual (Korean/English)

Travel to stores

Education

Bachelor's degree

Tools

UKG Pro Learning

Claude Co-work

Job description

H MART Headquarters is seeking a Learning & Development professional to develop SOPs, design training programs, and lead onboarding for store operations across the Lyndhurst area. The role emphasizes collaboration with SMEs, on-site and hybrid learning delivery, and analytics to track training effectiveness.

The ideal candidate has a bachelor's degree and at least 3 years in L&D, training, HR, or retail operations, with strong facilitation skills and business-level Korean and English.