Retail Operations & Customer Service Lead

Dollar General; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager in Reading, PA to maintain a clean, customer-first store. You will assist the Store Manager with supervision, merchandising, deposits, and paperwork, while performing stocking and cashiering tasks to maximize profitability and reduce losses.

The role emphasizes strong customer service leadership, cash control, planogram adherence, and team training. A high school diploma and retail supervisory experience are preferred for candidates applying

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer Service

Leadership

Merchandising

Cash Handling

Communication

Scheduling

Problem Solving

Attention to Detail

Reading Procedures

Cashier Operations

Education

High school diploma or equivalent

Job description

Dollar General is seeking an Assistant Store Manager in Reading, PA to maintain a clean, customer-first store. You will assist the Store Manager with supervision, merchandising, deposits, and paperwork, while performing stocking and cashiering tasks to maximize profitability and reduce losses.

The role emphasizes strong customer service leadership, cash control, planogram adherence, and team training. A high school diploma and retail supervisory experience are preferred for candidates applying