Retail Operations & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Pearland (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking store teammates in Pearland, TX to deliver an exceptional shopping experience by helping athletes find what they need and by maintaining organized backrooms and merchandising standards.

In this role you will greet customers, assist with unloading trucks and processing freight, and comply with safety, loss prevention, and store policies. We value inclusivity and teamwork as we help customers and teammates perform at their best.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet teammates and customers and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure merchandise and product received is processed per programs and procedures; keep backroom organized.
• Uphold merchandising and presentation standards; assist with unloading trucks and freight processing.
• Fulfill customer experience by completing all processes per service level standards; follow safety and loss prevention policies.

Skills

Customer-Focus

Accountability

Collaborative

Instills Trust

Decision-M quality/Decision-Making

Action-Oriented

Job description

DICK'S Sporting Goods, Inc. is seeking store teammates in Pearland, TX to deliver an exceptional shopping experience by helping athletes find what they need and by maintaining organized backrooms and merchandising standards.

In this role you will greet customers, assist with unloading trucks and processing freight, and comply with safety, loss prevention, and store policies. We value inclusivity and teamwork as we help customers and teammates perform at their best.