Retail Operations & Customer Experience Specialist

The TJX Companies, Inc.; Birmingham (AL); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health and welfare benefits

Paid holidays/vacation/sick

Job summary

Marshalls in Birmingham, AL is hiring to deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store. You may be cross-trained to support multiple areas, while adhering to safety and loss prevention standards.

Starting pay range is $12.75–$13.25 per hour. Benefits include associate discounts and comprehensive coverage. Join TJX as a reliable team member in a Fortune 100 company.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Flexibility

Teamwork

Problem solving

Job description

Marshalls in Birmingham, AL is hiring to deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store. You may be cross-trained to support multiple areas, while adhering to safety and loss prevention standards.

Starting pay range is $12.75–$13.25 per hour. Benefits include associate discounts and comprehensive coverage. Join TJX as a reliable team member in a Fortune 100 company.