Retail Operations & Customer Experience Associate

Gopuff; New York (NY); On-site; USD 19,604 - 27,922; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

Job summary

Gopuff is seeking an Operations Associate in New York. This role is essential for delivering exceptional customer service and supporting the fulfillment of online orders while maintaining store presentation.

Candidates should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This position includes responsibilities like assisting customers, managing orders, and ensuring compliance with safety standards.

Competitive pay, benefits, and a commitment to an inclusive workplace are provided.

Qualifications

• Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.
• Must be able to lift up to 50 pounds.
• Fast-paced work environment adaptability.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Pick and prepare online pickup orders.
• Maintain a clean, organized, and safe store environment.
• Assist with cycle counts and inventory audits.
• Follow all alcohol sales and ID verification requirements.

Skills

Excellent communication skills

Strong attention to detail

Ability to multitask in a fast-paced environment

Education

High School Diploma or GED

Job description

Gopuff is seeking an Operations Associate in New York. This role is essential for delivering exceptional customer service and supporting the fulfillment of online orders while maintaining store presentation.

Candidates should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This position includes responsibilities like assisting customers, managing orders, and ensuring compliance with safety standards.

Competitive pay, benefits, and a commitment to an inclusive workplace are provided.