Retail Operations & Customer Experience Associate

The TJX Companies, Inc.; Cockeysville (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) match

Child care discount

Pet insurance

Credit union

Job summary

Marshalls at The TJX Companies, Inc. is hiring to deliver a highly satisfying customer experience across in-store interactions while upholding store standards, cleanliness, and loss-prevention policies. The role may be cross-trained across areas to support business needs.

You’ll work in a fast-paced, inclusive environment with a focus on teamwork, strong communication, and adaptability. Starting pay is $15.25–$15.75 per hour, with benefits and a discount, reflecting TJX’s competitive

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changing directions.
• Capable of lifting heavy objects with or without accommodations.
• Works well with peers and supervisors.
• Retail customer experience is preferred.

Responsibilities

• Delivers a highly satisfied customer experience by engaging with customers and maintaining store standards.
• Rings transactions, processes returns, and maintains accurate cash handling per procedures.
• Promotes credit and loyalty programs and supports merchandising procedures.
• Participates in store recovery, cleanliness, and loss-prevention efforts.
• Contributes to a safe, organized, and positive store environment.
• Other duties as assigned by management.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Adaptability

Lifting

Teamwork

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is hiring to deliver a highly satisfying customer experience across in-store interactions while upholding store standards, cleanliness, and loss-prevention policies. The role may be cross-trained across areas to support business needs.

You’ll work in a fast-paced, inclusive environment with a focus on teamwork, strong communication, and adaptability. Starting pay is $15.25–$15.75 per hour, with benefits and a discount, reflecting TJX’s competitive