Retail Operations Coordinator - Installations & Deliveries

Grand Appliance LLC; Lake Zurich (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Job summary

Grand Appliance and TV in Lake Zurich, IL seeks a motivated Service Coordinator to manage installations and deliveries. You will coordinate with internal teams and customers, verify addresses, update invoices, and ensure smooth scheduling for both internal and external installers.

The ideal candidate has an associate degree, excels in Excel, is highly organized, customer‑centric, and able to multi‑task while communicating clearly with the sales team and customers.

Qualifications

• A minimum of an Associate's degree is required.
• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Responsibilities

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for cash-on-delivery orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed.
• Additional tasks as assigned

Skills

Customer-centric

Excel proficiency

Organizational skills

Multi-tasking

Online search skills

Education

Associate degree

Tools

Excel

Job description

Grand Appliance and TV in Lake Zurich, IL seeks a motivated Service Coordinator to manage installations and deliveries. You will coordinate with internal teams and customers, verify addresses, update invoices, and ensure smooth scheduling for both internal and external installers.

The ideal candidate has an associate degree, excels in Excel, is highly organized, customer‑centric, and able to multi‑task while communicating clearly with the sales team and customers.