Retail Operations Associate - Floating

First Sentinel Bank; Bland (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

First Sentinel Bank seeks a Retail Operations Associate - Floating to support nine branch locations. You will handle daily transactions, deposits, payments, and customer inquiries while promoting bank services.

You travel between branches to provide service, open new accounts, maintain records, and balance cash drawers. Strong communication and sales skills are essential in a fast-paced, team oriented environment.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• At least 1 year in cash handling or customer service.
• Some experience in finance, banking, or similar industry preferred.
• Willingness to travel between branch locations.

Responsibilities

• Travel to all nine First Sentinel Bank branch locations to provide Retail Operations support.
• Provide customer service for daily transactions, deposits and account maintenance.
• Open new deposit accounts and refer customers for additional services.
• Promote and explain bank products such as loans, IRAs, CDs, and money orders.
• Balance cash drawer at end of shift and report discrepancies.
• Ensure teller station is stocked and reports equipment malfunctions.
• Record and process payments and maintain accurate records.

Skills

Sales skills

Relationship building

Customer service

Cash handling

Analytical skills

Education

High School Diploma or equivalent

Associate’s degree in accounting, finance, business administration, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We Are Always Looking for Talented and Motivated People to Join Our Team

As an equal opportunity employer, we have a wide variety of opportunities to explore. At First Sentinel Bank we strive to show our appreciation to our employees and their families. We are a family of employees, serving our friends and business associates with a hometown touch. In addition to competitive salaries and benefits, we provide pleasant working conditions and continue to provide training and opportunities to allow our employees to grow in their careers.

Position:Retail Operations Associate - Floating

Location: Bland and surrounding counties - floating/multi-location

Remote Status: On-Site

Job Summary:

Under the general supervision of the Branch & Floating Manager, the Retail Operations Associate - Floating travels to all nine branch locations and operates as a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures. Provides service to customers regarding daily transactions, processes receipt and payment of cash, answers inquiries, opens new accounts if necessary, and refers customers for appropriate services.

Specific Job Functions:

• Travels to all nine First Sentinel Bank branch locations to provide Retail Operations support as needed at each assigned location.
• Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Complies with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Participates in sales, service and product training meetings.
• Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
• Places holds on accounts for uncollected funds.
• Counts, checks and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Reports malfunctions of teller/new accounts terminals and other equipment used.
• Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Supports special retail operations and branch projects as needed.
• Opens new deposit accounts for consumer and commercial customers.
• Thorough knowledge of paying and receiving functions of the Bank.
• Adept knowledge of all Bank deposit products and services.
• Ability to effectively communicate across various audiences.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Proficient analytical skills.
• Ability to conduct account and/or transaction research and communicate summarized results when requested.
• Able to work and act independently as well as work effectively within a team environment.
• Strong sales and relationship building capabilities.
• Ability to use sound judgement and decision-making skills.
• Ability to effectively manage multiple tasks and consistently meet deadlines.
• Strong organizational and time management skills.
• Ability to adapt to new processes and tasks quickly and effectively.
• Willingness to participate in on-going product, process and policy training as assigned.
• Excellent verbal and written communication skills.

Additional Requirements (Education, Experience)

• High School Diploma or equivalent. Associate’s degree in accounting, finance, business administration, or other related field preferred.
• At least 1 year experience in a cash handling and/or customer service environment.
• Some experience in finance, banking, accounting, or similar industry preferred.
• Must be able to travel between branch locations. Locations include Wytheville, Bland, Bluefield, Princeton, Tazewell, Pounding Mill, Richlands, Lebanon, and Abingdon.
• Must be able to occasionally travel for training or other business-related matters.