Retail Operations Associate

DICK'S Sporting Goods; Whitehall (Lehigh County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading sporting goods retailer as a Retail Operations Associate. This role focuses on delivering an exceptional shopping experience through customer interactions and operational support within the store. Ideal candidates have a customer-oriented mindset and previous retail experience. Benefit from a part-time work schedule that offers flexibility and opportunities for growth in a dynamic team environment.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repetitively.
• Ability to work extended periods standing or walking.

Responsibilities

• Greet and assist customers, ensuring a positive shopping experience.
• Process merchandise and maintain backroom organization.
• Adhere to safety protocols and maintain confidentiality.

Skills

Customer-Focus

Accountability

Collaborative

Trust Instillation

Decision-Making Abilities

Action-Oriented

Job description

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Join to apply for the Retail Operations Associate role at DICK'S Sporting Goods

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.
  
  

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
  
  

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or
  
  

platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Manufacturing, Retail, and Sporting Goods Manufacturing

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