Retail Operations Associate

Grand Brands LLC; Virginia Beach (VA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Coverage

Training & Development

Employee Discount

Employee Assistance

Job summary

Grand Brands LLC is seeking a Retail Store Associate to greet guests and drive department sales in a fast-paced showroom. You will keep the floor refreshed, assist customers with product options, and support merchandising and deliveries with a can-do attitude.

The role emphasizes helping customers, moving furniture with proper tools, and maintaining inviting displays while adhering to store standards and schedules.

Qualifications

• High school diploma or equivalent preferred.
• Retail, warehouse, or customer service experience a plus.
• Able to stand, walk, and lift up to 250 lbs. with assistance.

Responsibilities

• Greet and assist guests with sincerity and enthusiasm.
• Keep the sales floor stocked and presentable by replenishing sold items.
• Post to platforms like Facebook Marketplace and Offer Up to drive department sales.
• Maintain visual standards: tagging, straightening, and merchandising products.
• Explain delivery, financing, and warranty options to customers.
• Wear your uniform and maintain a positive attitude every shift.
• Work a schedule that supports business needs.

Skills

Customer service

Communication

Sales support

Social media savvy

Education

High school diploma or equivalent

Job description

Description

Ready to join a team that blends customer service, hustle, and a little heavy lifting?

We’re looking for a Retail Store Associate who thrives in a fast-paced environment, loves helping people, and isn’t afraid to roll up their sleeves. You’ll be the first face our guests see, and the one making sure the showroom stays full, fresh, and functional.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeast Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

What you'll do:

• Greet and assist guests with sincerity and enthusiasm
• Keep the sales floor looking amazing by replenishing sold items throughout the day
• Post to platforms like Facebook Marketplace and Offer Up to help drive department sales
• Maintain visual standards: tagging, straightening, and merchandising products
• Write tickets, explain delivery, financing, and warranty options
• Wear your uniform and your best attitude every shift
• Work a schedule that supports business needs

Requirements

Qualifications

• High school diploma or equivalent preferred
• Retail, warehouse, or customer service experience a plus
• Able to stand, walk, and lift up to 250 lbs. with assistance

You’ll be a great fit if you:

• Enjoy helping people and finding solutions
• Have the physical ability to move furniture with proper tools or help
• Know your way around social media
• Are detail-oriented and self-motivated
• Can communicate clearly and professionally with customers and teammates

At Grand Furniture, we don’t just sell furniture, we help people create homes. We lead with our values, support our team, and grow from within. If you're Hungry, Humble, and Smart, we want to meet you!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Employee Discount
• Employee Assistance Program