Retail Operations Associate

Dick's Sporting Goods; Springfield (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading sports retailer as a store teammate, where you will create exceptional shopping experiences for customers. Your role will involve greeting athletes, processing merchandise, and maintaining store standards, all while fostering an inclusive environment.

Qualifications

• Prior retail sales or customer-focused experience preferred.
• Ability to lift 15 to 35 lbs. items repeatedly.

Responsibilities

• Greet customers and understand their needs.
• Process merchandise and maintain backroom organization.
• Support team across the store with various tasks.

Skills

Customer-Focus

Collaborative

Ensures Accountability

Action-Oriented

Decision-Making Abilities

Instills Trust

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize, and efficient execution of operational processes.

Responsibilities:

1. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
2. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; organize and maintain the backroom for easy access, in partnership with the Freight Flow/Operations Lead.
3. Uphold company merchandising and presentation standards.
4. Assist with unloading trucks, processing freight, executing transfers, RTVS, claims, freight processing, etc.
5. Fulfill the company-defined customer experience by completing all processes according to our service level standards.
6. Adhere to policies and procedures related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of all company information.
7. Create an inclusive store environment where everyone feels welcome, safe, and respected.
8. Support the team across the store with an all-hands-on-deck approach.
9. Perform other tasks as assigned by management.
10. Assist with early morning start times on various weekdays to unload freight trucks or pick/pack online orders.

TEAMMATE TRAITS:

Our traits define the behaviors of great teammates, driving our business and ensuring a positive experience for teammates and athletes. We look for:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items repeatedly (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods (up to 2 hours continuously).