Retail Operations Associate

Long's Jewelers; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Short/Long-Term Disability

401(k) Plan

Flexible Spending Account

Employee Discount

Job summary

Long's Jewelers on Newbury Street in Boston seeks a customer-focused associate to support our Rolex Boutique sales team. You will handle service take-ins, repair consultations, and POS operations while ensuring accurate product, pricing, and client data.

The role emphasizes inventory control, precise coding in the ASC system, and proactive communication with customers. Prior jewelry or luxury timepiece experience is a plus, with comprehensive benefits for full-time staff.

Qualifications

• Prior customer service experience is preferred.
• Experience with fine jewelry or luxury timepieces is a plus.
• Must be detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Handle customer service from service take-ins and repair consultations to POS operations and inquiries.
• Assist Sales team to complete customer transactions in the POS system and keep product/pricing/client data accurate.
• Manage customer communications via email, phone, and texts and follow up on inquiries.
• Focus on inventory control and ensure accurate coding in the ASC system; work with Inventory Control to reconcile discrepancies.
• Balance daily paperwork, deposits, and POS information and address discrepancies proactively.
• Coordinate with Sales on appointments, sizing, and other customer interactions.
• Support store housekeeping and adhere to Long's policies and procedures.
• Collaborate across store areas to ensure smooth operation and customer satisfaction.

Skills

Customer Service

POS Operations

Inventory Control

Multitasking

Fine Jewelry Experience

Luxury Timepieces

Tools

POS System

ASC Inventory System

Job description

This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment in our Rolex Boutique, located on Newbury Street in Boston. This position supports our retail sales team on all aspects of our customer life-cycle, from initial general inquires to on-going repair and service, and plays a key role in ensuring accurate inventory management. A welcoming demeanor and attention to detail are a must for this position.

Responsibilities include but are not limited to:

• Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points.
• Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct.
• Handle and monitor all in-coming and out-going communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers.
• Focus on inventory control ensuring that all units, both in-coming and out-going, are correctly noted and coded in the ASC system. Work proactively with Inventory Control to reconcile any inventory discrepancies.
• Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies.
• Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc.
• Be alert to any general housekeeping needs and pitch in accordingly.
• Accurately follow all POS, Inventory, and other operational procedures according to Longs policies and procedures.

Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.

Longs offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount.

Longs Jewelers is an Equal Opportunity Employer.