Client Services Associate

Brightpath Associates LLC; Highland Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Brightpath Associates LLC in Highland Park, IL, seeks a client-focused associate who can manage watch and jewelry intake for repairs, assess condition, and guide customers through servicing options. You will enter details into the POS system and handle transfers and orders with care in a luxury retail setting.

The role requires polished communication, composure under pressure, and strong multitasking. You will also assist customers during pick-up and delivery, maintaining a professional and

Qualifications

• Experience in a luxury retail environment strongly preferred
• Ability to maintain composure in high-pressure, fast-paced environments
• Good listener and communicator
• Organized and good at multitasking
• Comfortable at handling phone calls and in-person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail and has a sense of urgency

Responsibilities

• Accept watches and jewelry for repair and services
• Evaluate items’ condition and clearly identify necessary repairs
• Communicate instructions for servicing and enter information clearly into the POS system
• Responsible for merchandise transfers
• Assist the sales team with customer orders
• Assist customers with concerns
• Facilitate the delivery of merchandise to customers

Job description

This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary to meet business needs.

Job Responsibilities

Accept watches and jewelry for repair and services

Evaluate items’ condition and clearly identify necessary repairs

Communicate instructions for servicing and enter information clearly into the POS system

Responsible for merchandise transfers

Assist the sales team with customer orders

Assist customers with concerns

Facilitate the delivery of merchandise to customers

Requirements

Experience in a luxury retail environment strongly preferred

Ability to maintain composure in high-pressure, fast-paced environments

Good listener and communicator

Organized and good at multitasking

Comfortable at handling phone calls and in-person correspondence

Professional and welcoming presentation

Demonstrates attention to detail and has a sense of urgency