Retail Office Leader: Client Experience & Operations

H&R Block, Inc.; Rusk (TX); In loco; USD 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

H&R Block, Inc. is seeking an Office Leader to manage one or more retail offices, delivering a high-quality client experience and achieving business results. You will coach Tax Professionals and Client Service Professionals, ensuring staff readiness, compliance, and strong customer service across locations.

The role emphasizes hands-on leadership, strategic oversight, and the ability to balance in-office presence with franchise requirements to optimize client outcomes and performance.

Competenze

• 3+ years' work experience leading teams in a retail, service, franchise, or operations environment, with accountability for performance outcomes; experience may include leadership of one or multiple locations
• Strong client-centric mindset with experience delivering consultative client experience
• Experience leading through change, including adoption of new processes and ways of working
• Experience with seasonal workforce planning, hiring, and readiness execution
• Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
• Experience with office readiness, facilities coordination, or operational infrastructure for one or more locations

Mansioni

• Own consistent delivery of the consultative client experience across one or more assigned offices
• Evaluate execution quality and client impact across locations and drive improvements
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance
• Oversee office readiness and operational execution including staffing, facilities, and compliance
• Monitor performance metrics and drive actions to improve business results and client retention

Conoscenze

Leadership

Coaching & development

Client-centric mindset

Cross-functional collaboration

Operations management

Facilities coordination

Staffing & hiring

Change management

Data interpretation

Communication

Formazione

Bachelor's degree in a related field or equivalent leadership experience

High school diploma or equivalent

Descrizione del lavoro

H&R Block, Inc. is seeking an Office Leader to manage one or more retail offices, delivering a high-quality client experience and achieving business results. You will coach Tax Professionals and Client Service Professionals, ensuring staff readiness, compliance, and strong customer service across locations.

The role emphasizes hands-on leadership, strategic oversight, and the ability to balance in-office presence with franchise requirements to optimize client outcomes and performance.