Retail Office Leader: Client Experience & Ops Excellence

H&R Block, Inc.; Casper (WY); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking an Office Leader to run one or more retail offices, ensuring a high-quality client experience and strong business results.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident manner. The role includes overseeing office readiness, staffing, facilities, and day-to-day operations, with a hands-on leadership style that balances strategic oversight with in-office

Formación

• Bachelor's degree or equivalent leadership experience is preferred.
• Seasonal workforce planning, hiring, and readiness execution experience is a plus.
• Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics.
• Experience with office readiness, facilities coordination, or operational infrastructure for one or more locations.

Responsabilidades

• Own consistent delivery of the consultative client experience across one or more offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals to high performance.
• Own revenue, growth, and operational performance for the assigned office(s).
• Monitor performance metrics and implement actions to improve results and client retention.

Conocimientos

Leadership

Client-centric mindset

Coaching

Communication

Data interpretation

Travel readiness

Educación

Bachelor's degree or equivalent leadership experience

High school diploma or equivalent

Descripción del empleo

H&R Block, Inc. is seeking an Office Leader to run one or more retail offices, ensuring a high-quality client experience and strong business results.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming, confident manner. The role includes overseeing office readiness, staffing, facilities, and day-to-day operations, with a hands-on leadership style that balances strategic oversight with in-office