Retail Office Leader: Client Experience & Operations

H&R Block, Inc.; Athens (TX); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking an Office Leader to oversee one or more retail offices, delivering a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and ensure daily operations, staffing, and compliance are aligned with business goals.

As a hands-on leader, you will balance strategy with in-office presence, drive revenue and growth, and ensure office readiness to serve clients with excellence.

Qualifications

• Requires leading teams in retail/service/franchise environments.
• Experience coaching and developing professionals.
• Ability to manage day-to-day operations across locations.
• Seasonal workforce planning and readiness experience.

Responsabilités

• Own consistent delivery of the consultative client experience across one or more assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify performance patterns within and across assigned offices, proactively address gaps, and develop bench strength and high-potential talent.

Connaissances

Leadership

Client-centric mindset

Communication skills

Problem-solving

Data interpretation

Travel readiness

Formation

High school diploma or equivalent

Bachelor's degree in related field or equivalent leadership experience

Description du poste

H&R Block, Inc. is seeking an Office Leader to oversee one or more retail offices, delivering a high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and ensure daily operations, staffing, and compliance are aligned with business goals.

As a hands-on leader, you will balance strategy with in-office presence, drive revenue and growth, and ensure office readiness to serve clients with excellence.