Retail Mortgage Origination Specialist

Fifth Third; Westlake (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

Fifth Third Bank in Westlake, Ohio is seeking a Retail Mortgage Loan Originator to originate residential mortgage loans from application to closing, grow referral networks, and deliver outstanding customer service.

You will work with realtors and clients, manage a loan pipeline through closing, stay compliant with SAFE Act, and participate in incentive-based compensation as part of Total Rewards. Location is Westlake, OH, with a strong focus on customer satisfaction and community involvement.

Qualifications

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.

Responsibilities

• Develop referral contacts (realtors, builders, professional and personal contacts).
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Follow defined protocol for escalation exceptions.
• Take applicant applications by completing Fannie Mae form 1003 on the laptop.
• Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.
• Manage pipeline for all originated loans through closing and complete required management reports.
• Communicate with branches and/or applicants to provide timely updates and progress reports.
• Maintain high levels of customer service while managing each applicant's and support staff's expectations.
• Attend and participate in all Consumer Lending meetings as required by management.

Skills

Sales skills

Customer service

Communication

Teamwork

Computer skills

Education

High school diploma

Bachelor's degree preferred

Job description

Fifth Third Bank in Westlake, Ohio is seeking a Retail Mortgage Loan Originator to originate residential mortgage loans from application to closing, grow referral networks, and deliver outstanding customer service.

You will work with realtors and clients, manage a loan pipeline through closing, stay compliant with SAFE Act, and participate in incentive-based compensation as part of Total Rewards. Location is Westlake, OH, with a strong focus on customer satisfaction and community involvement.