Retail Mobile Tech Sales Pro — Stock Grants

T-MOBILE USA, Inc.; Rockford (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is hiring for a role in retail operations that focuses on helping customers with technology and service needs in a fast-paced environment.

You will build knowledge of products, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations. Qualifications include a high school diploma or GED and at least 6 months of customer service or sales experience in a retail setting.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

US work authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a role in retail operations that focuses on helping customers with technology and service needs in a fast-paced environment.

You will build knowledge of products, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service plan recommendations. Qualifications include a high school diploma or GED and at least 6 months of customer service or sales experience in a retail setting.