Retail Mit

MERS Goodwill; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead their retail operations. This role offers the chance to empower others while driving a mission-focused career. You'll be responsible for overseeing store operations, ensuring exceptional customer service, and fostering a positive work environment. The ideal candidate will have strong leadership skills, a commitment to safety and ethics, and a passion for helping others succeed. Join a team that values diversity and integrity, and make a meaningful impact in the community while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(A) Retirement Plan

403(B) Retirement Plan

PTO Accrual

Paid Holidays

Flexible Schedules

Monthly Bonus

Qualifications

• 3 years of Retail, Warehouse, or Logistics Management experience required.
• Valid MO or IL state driver’s license and insurance needed.

Responsibilities

• Oversee store operations, resources, and budgets to meet goals.
• Supervise and train staff, ensuring performance standards are met.
• Provide superior customer service and manage employee performance.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Conflict Resolution

Leadership Skills

Decision-Making

Problem-Solving

Education

High School Diploma/GED

Bachelor's Degree

Tools

Inventory Management Software

Registers

Scheduling Software

Job description

Required Travel: 50%
Position Type: Hourly Full-Time
Hourly Rate: $24.00 Bonus Pay: Up to $250/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Manager to join our Retail Management team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

High School Diploma/GED required; bachelor's degree preferred. Three years of Retail, Warehouse, or Logistics Management experience and a valid MO or IL state driver’s license and insurance are required. Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Responsible for learning how to oversee store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Help to identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilize efficient staffing methods to ensure the store is staffed appropriately. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance, adhering to MERS Goodwill’s dress code.
• Completion of the MERS Goodwill's Leadership Development Cohort Program.
• Other duties as assigned.

Compensation and Benefits:

• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS/MO Goodwill requires various background and records checks upon employment.