Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Santa Rosa (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Job summary

The TJ Maxx team in Santa Rosa, CA is seeking a customer-focused associate to deliver a high-quality shopping experience. You will engage with customers, uphold store standards, and participate in various store areas to support business needs.

Responsibilities include handling purchases and returns accurately, promoting loyalty programs, and maintaining a clean, organized sales floor. A flexible schedule and teamwork are essential to succeed.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with customers and store guests.
• Promote and explain credit and loyalty programs.
• Accurately ring customer purchases and returns; manage cash and change per procedures.
• Maintain merchandising standards and prepare items for the sales floor.
• Support store recovery and cleanliness throughout the day.
• Uphold safety, loss prevention, and labor policy adherence.
• Collaborate with team to meet store goals and customer needs.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Teamwork

Retail experience

Job description

The TJ Maxx team in Santa Rosa, CA is seeking a customer-focused associate to deliver a high-quality shopping experience. You will engage with customers, uphold store standards, and participate in various store areas to support business needs.

Responsibilities include handling purchases and returns accurately, promoting loyalty programs, and maintaining a clean, organized sales floor. A flexible schedule and teamwork are essential to succeed.