Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Rochester (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Scholarship program

Job summary

The Marshalls team at The TJX Companies, Inc. in Rochester, MI is hiring to deliver a highly satisfying customer experience. You will greet customers, process purchases and returns, and keep the sales floor clean and organized while supporting loss prevention and safety standards.

You’ll promote credit and loyalty programs, work collaboratively with peers, and adapt to changing store needs. The role offers a competitive hourly pay range and a comprehensive benefits package.

Qualifications

• Excellent customer service skills required.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and responding to changes effectively.
• Ability to lift heavy objects with or without accommodation.

Responsibilities

• Greet customers and deliver a highly satisfied customer experience.
• Accurately ring purchases/returns and handle cash as per procedures.
• Promote credit and loyalty programs and maintain store standards.
• Prepare merchandise for sales floor and support merchandising procedures.
• Participate in store recovery, maintenance, and safety initiatives.
• Assist in shrink reduction goals and follow labor policies.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Adaptability

Lifting heavy objects

Team collaboration

Retail experience

Job description

The Marshalls team at The TJX Companies, Inc. in Rochester, MI is hiring to deliver a highly satisfying customer experience. You will greet customers, process purchases and returns, and keep the sales floor clean and organized while supporting loss prevention and safety standards.

You’ll promote credit and loyalty programs, work collaboratively with peers, and adapt to changing store needs. The role offers a competitive hourly pay range and a comprehensive benefits package.