Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Laredo (TX); On-site; USD 18,000 - 19,000; Full time

Job summary

Marshalls, part of The TJX Companies, Inc., in the United States (Laredo, TX) seeks a customer-focused associate to deliver a high-quality shopping experience. You will greet and assist customers, process transactions, keep the store clean, and support multiple areas as needed to meet business needs.

You should bring excellent customer service, strong communication and organizational skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Adaptability

Lifting ability

Team collaboration

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., in the United States (Laredo, TX) seeks a customer-focused associate to deliver a high-quality shopping experience. You will greet and assist customers, process transactions, keep the store clean, and support multiple areas as needed to meet business needs.

You should bring excellent customer service, strong communication and organizational skills, and the ability to multi-task in a fast-paced retail environment.