Retail Merchandiser & Customer Experience Clerk

Kroger Co.; Louisville (KY); On-site; USD 27,000 - 36,000; Full time

Job summary

Kroger Co. in Louisville, KY is seeking a customer-focused associate to deliver outstanding service in a busy store. You’ll help customers, stock shelves, and assist the department manager to meet sales and safety goals while upholding our Customer 1st philosophy.

You will answer questions, share product knowledge, and monitor dates while maintaining a friendly, honest, and cooperative approach to every interaction. This role supports a safe, welcoming shopping environment.

Qualifications

• Retail experience in a customer-facing setting.
• Ability to handle stressful situations with composure.
• Strong verbal and written communication skills.
• Knowledge of basic math concepts for everyday tasks.

Responsibilities

• Answer questions about products within the department and store to help customers feel welcome and valued.
• Gain knowledge of products and suggest items to customers.
• Offer product samples to help customers discover new items.
• Inform customers of specials and promotions.
• Recommend items to meet customers' needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads.
• Support safety programs and report unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Assist with conflicts in a cooperative, non-confrontational manner.
• Ensure honesty and integrity in customer and business interactions.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Retail experience

Stress management

Effective communication

Basic math

Job description

Kroger Co. in Louisville, KY is seeking a customer-focused associate to deliver outstanding service in a busy store. You’ll help customers, stock shelves, and assist the department manager to meet sales and safety goals while upholding our Customer 1st philosophy.

You will answer questions, share product knowledge, and monitor dates while maintaining a friendly, honest, and cooperative approach to every interaction. This role supports a safe, welcoming shopping environment.