Retail Merchandise Associate — Elevate Customer Experience

The TJX Companies, Inc.; Milpitas (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Health savings account

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Milpitas, CA is hiring a Customer Service Associate to deliver a highly satisfying shopping experience. You will interact with customers, maintain a clean store, and support loss-prevention standards while assisting with merchandising and checkout procedures.

We value teamwork, adaptability, and attention to detail. The role requires lifting heavy items, flexibility in scheduling, and a commitment to compliant, friendly service across departments and shifts.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes or unexpected situations.
• Capable of lifting heavy objects.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports a positive store culture through honesty, integrity, and respect.
• Rings customer purchases/returns and counts change per procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows standards.
• Prepares merchandise for the sales floor following procedures.
• Participates in store recovery and cleanliness duties.

Skills

Customer service

Communication

Organization

Multi-tasking

Adaptability

Heavy lifting

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Milpitas, CA is hiring a Customer Service Associate to deliver a highly satisfying shopping experience. You will interact with customers, maintain a clean store, and support loss-prevention standards while assisting with merchandising and checkout procedures.

We value teamwork, adaptability, and attention to detail. The role requires lifting heavy items, flexibility in scheduling, and a commitment to compliant, friendly service across departments and shifts.