Retail Merchandise Associate

Troon; Lahaina (HI); On-site; USD 25,003 - 35,610; Full time

Job summary

Troon is seeking a full-time Retail Merchandise Associate at Kapalua Golf in Lahaina, HI. This role involves supporting golf retail operations by collaborating on merchandising, inventory management, and delivering excellent guest service. The ideal candidate will ensure a welcoming shopping environment and uphold retail standards while assisting with daily operations. A high school diploma or GED is required, along with strong retail service understanding and guest service skills. The position offers an engaging work environment with opportunities for growth.

Qualifications

• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation.
• Basic knowledge of the game of golf preferred.

Responsibilities

• Open and operate the golf shop following established procedures.
• Support loss prevention by staying aware of guest activity in the shop.
• Assist with special product design needs when needed.

Skills

Retail service standards

Merchandising practices

Guest service skills

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Kapalua Plantation Course, located in Lahaina, HI, is pleased to announce a full-time Retail Merchandise Associate opportunity. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality‑focused property organization. The role supports the golf retail operations of Kapalua Golf, helping to position the shop as a leading golf retail destination through merchandising, inventory management, reporting, and retail sales support.

General Purpose

The Retail Merchandise Associate is responsible for supporting facility‑level retail operations in alignment with Kapalua Golf standards. This role helps position the Kapalua Golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation.

Pay

$22.00 per hour

Essential Duties

• Golf Shop Ops
  • Open, operate, and close the golf shop following established procedures
  • Answer phones and assist guests with golf shop purchases and product questions
  • Operate the POS system and process merchandise sales as needed
  • Help create a welcoming, organized golf shop experience with strong guest service
  • Support loss prevention by staying aware of guest activity in the shop
• Merchandising
  • Rotate stock and keep displays clean, full, and visually appealing
  • Help create a unique shopping environment through thoughtful merchandising
  • Work with retail leadership to support merchandise promotions and seasonal plans
  • Assist with training golf shop staff on retail products, procedures, policies, and service standards
  • Help support merchandise sales goals through presentation, product knowledge, and service
• Inventory
  • Participate in monthly physical inventory counts
  • Maintain accurate inventory using Troon merchandising and accounting procedures
  • Keep approved in-stock product categories filled at the facility level
• Ordering/Processing
  • Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect items
  • Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
  • Create, print, and attach product tags to merchandise
  • Assist with special product design needs when needed
• Reports
  • Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
  • Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership
• Support for Daily Golf Operations
  • Support the retail side of daily golf shop operations
  • Help keep golf shop and storage areas organized and ready for daily use
  • Follow safe work practices
  • Perform other duties as requested
  • Maintain regular and reliable attendance

Education/Experience

• High school diploma or general education degree (GED); or six months to one‑year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

Environment/Noise

• This is an indoor position with a minimum level of noise.

Certificates/Licenses

• Valid Driver’s License.

Job Knowledge, Skill, and Ability Preferences

• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation.
• Basic knowledge of the game of golf preferred.
• Professional verbal communication and interpersonal skills.
• Excellent guest service skills with a positive attitude and strong work ethic.
• Ability to work flexible hours based on golf shop business needs.
• Manage multiple priorities in a golf club retail environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort using the internet and other digital tools in a professional setting.
• Strong time management skills and the ability to prioritize tasks effectively.
• Willingness to learn new products, systems, and procedures.
• Ability to read and speak English may be required to perform the duties of the job.

This position description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.