Golf Shop Retail Supervisor

Waialae Country Club; East Honolulu (HI); On-site; USD 94,558,464 - 106,020,096; Full time

Benefits offered by this job

Health Insurance

Life and Long-Term Disability

Paid Time Off

401k with Employer Match

Golfing Privileges

Free Parking

Free Meals

Job summary

Waialae Country Club is seeking a Golf Shop Retail Supervisor to lead a dynamic retail team and ensure exceptional member service in the golf shop. The role oversees merchandising, budgeting, orders, and inventory control while supporting the Head Golf Professional during events and seasonal promotions.

The ideal candidate will have a high school diploma, 2–3 years of related retail experience, and proficiency with Windows software and POS systems.

Qualifications

• High school diploma or GED with 2–3 years related work experience including inventory management.
• Proficient use of Windows software (Word, Excel, Outlook) and POS system.
• Strong communication and leadership skills; able to adapt to priorities and work both in a team and independently.

Responsibilities

• Provides exceptional service and maintains a neat, orderly golf shop.
• Supervises merchandisers and assists members at the sales counter.
• Develops annual and seasonal budgets and open-to-buy programs.
• Orders and maintains seasonal fashion buys and essential year-round products.
• Manages pricing, receiving, inventory records, and POS data.
• Trains staff to meet club service standards and handles merchandising events.

Skills

Windows software (Word, Excel, Outlook

POS system experience

Leadership & communication

Education

High School Diploma or GED

Tools

POS System

Job description

Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities and host of the PGA's Sony Championship Hawaii. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World and is designated as a Distinguished Club with ELITE status by BoardRoom Magazine.

Position:

Golf Shop Retail Supervisor

Status:

Full-Time (40+ hours per week)

Department:

Golf Shop Retail

Reports to:

Head Golf Professional

Key Responsibilities:

• Provides exceptional service, creates a positive shopping experience for members, and maintains a neat and orderly appearance in the golf shop.
• Supervises golf shop merchandisers to ensure a positive and cohesive work environment.
• Assists members with merchandise selections and assists at the sales counter as necessary.
• Develops annual and seasonal budgets and open-to-buy programs.
• Orders and maintains seasonal fashion buys for all categories.
• Orders and maintains essential year-round products in accordance with pre-established Par Levels.
• Places prebook orders, maximizing vendor purchasing programs and discounts.
• Responsible for placing special orders on behalf of members.
• Assists with pricing, receiving, unpacking, tagging, storing and displaying golf shop merchandise.
• Organizes items in the storeroom; and ensures the storeroom is neat and free of safety hazards.
• Maintains product documentation from purchase to sale; including purchase orders, receiving records, invoice validation/payment, inventory records and special-order records to document merchandise history.
• Manages inventory control including ordering procedures, receiving procedures, inputting into point-of-sale system, pricing procedures, inventory count and stocking and coding invoices in a timely manner.
• Generates merchandising reports on a daily, weekly, and monthly basis as appropriate and utilizes these reports to manage inventory, displays, rotations and all merchandise processes.
• Trains staff and ensures all golf shop merchandise staff follow club service standards to meet and exceed member expectations.
• Maintains standard operating procedures to aid in the consistent delivery of member service.
• Coordinates with the Head Golf Professional with planning and executing merchandise events; trunk shows, sales, and demo days.
• Assists the Head Golf Professional with coordinating, purchasing, and selling retail items for the Sony Championship Hawaii golf tournament.
• Assists the Head Golf Professional with selecting and purchasing products for tournaments.
• Assists Department Heads with ordering uniforms for all departments.
• Stays current with trends and new merchandise, attending local, regional and national retail shows, as appropriate.
• Maintains the Waialae Country Club's place in the Top 100 Golf Shops as recognized by the Association of Golf Merchandisers.
• Performs other duties and responsibilities which may be assigned from time to time by the Head Golf Professional.

Qualifications:

• High School Diploma or GED; and 2-3 years of related work experience, including inventory management experience, or equivalent combination of education/experience. Prior retail experience at a golf course preferred.
• Proficient experience utilizing Windows software: Word, Excel, and Outlook. Experience utilizing a POS System.
• Strong communication and leadership skills. Ability to adjust to abrupt changes in priorities and function well in in a team environment as well as work independently.
• Ability to stand for long periods of time and lift/move up to 50 pounds.
• Ability to work a flexible schedule including weekends and holidays.

Benefits:

• Health Insurance.
• Life and Long-Term Disability Insurance.
• Paid Time Off.
• 401k with Employer Match.
• Golfing Privileges.
• Free Parking.
• Free Meals.

Starting Pay Rate: $33-$37/hour depending on experience.