Retail Merch & Customer Experience Associate

The TJX Companies, Inc.; Woburn (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

EAP

Child care discounts

Cell phone discounts

Credit union

Job summary

The TJX Companies, Inc. is seeking a Customer Service Associate at the USA Homesense Store in Woburn, MA. You will deliver a highly satisfying customer experience, handle purchases and returns, and support merchandising and safety standards in a fast-paced retail environment.

Your role requires strong communication, detail orientation, and the ability to multitask while adapting to changing store needs. Benefits and a comprehensive compensation package are provided.

Qualifications

• Excellent customer service skills
• Ability to work a flexible schedule
• Strong communication and organizational abilities
• Capable of multitasking and adapting to changes
• Able to lift heavy objects with or without accommodation
• Works well with peers and supervisors
• Retail customer experience is preferred

Responsibilities

• Model and deliver outstanding customer service
• Accurately ring purchases/returns and manage change
• Promote credit and loyalty programs
• Maintain store cleanliness and merchandising standards
• Support shrink reduction and safety programs
• Assist in multiple store areas as needed
• Provide feedback and follow procedures

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multitasking

Adaptability

Team player

Retail experience

Job description

The TJX Companies, Inc. is seeking a Customer Service Associate at the USA Homesense Store in Woburn, MA. You will deliver a highly satisfying customer experience, handle purchases and returns, and support merchandising and safety standards in a fast-paced retail environment.

Your role requires strong communication, detail orientation, and the ability to multitask while adapting to changing store needs. Benefits and a comprehensive compensation package are provided.