Retail Member Experience Advocate

Diamond Credit Union; Temple (PA); On-site; USD 34,000 - 44,000; Full time

Job summary

Diamond Credit Union in Temple, PA seeks a Member Advocate - Retail to deliver exceptional member service at our branches. You will handle member requests related to accounts and products while building trusted relationships with members across Diamond’s services.

The role emphasizes cross-selling and supporting branch development initiatives, requiring a friendly, proactive communicator who can resolve issues and ensure a positive experience for every member.

Qualifications

• Two plus years of customer service experience, preferably within a financial institution.
• High School diploma or equivalent.

Responsibilities

• Effectively manage member inquiries, questions, complaints, and conflicts pertaining to their accounts.
• Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
• Maintain and deepen current account relationships through cross selling; ability to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs.
• Demonstrate an excellence in service; the ability to meet and exceed members' expectations, as well as providing the 'wow' member experience.

Skills

Member-focused service

Commitment to Excellence

Interpersonal communication

Problem resolution

Organizational skills

Multi-system proficiency

Flexible schedule

Travel between branches

Education

High school diploma or equivalent

Job description

Diamond Credit Union in Temple, PA seeks a Member Advocate - Retail to deliver exceptional member service at our branches. You will handle member requests related to accounts and products while building trusted relationships with members across Diamond’s services.

The role emphasizes cross-selling and supporting branch development initiatives, requiring a friendly, proactive communicator who can resolve issues and ensure a positive experience for every member.