Retail Media Account Manager

Home Depot; Smyrna (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Home Depot is seeking a Retail Media Account Manager to maintain and grow relationships with supplier and service-provider partners for Orange Apron Media. You will be the day-to-day contact, ensuring partners are supported, engaged, and realizing value from retail media investments, with a focus on retention and spend across merchandising priorities.

In this role you will collaborate with sales and analytics teams to surface growth opportunities, support onboarding, provide guidance, and

Qualifications

• Minimum 4+ years of account management, retail media, marketing, or partnerships.
• Bachelor's degree or equivalent in related field; strong communication skills.
• Experience working with suppliers or consumer brands is preferred.

Responsibilities

• Support account strategy, joint business planning, and supplier reviews.
• Onboard new suppliers and services, guiding them through programs and processes.
• Review campaign performance with analytics and sales teams, translating insights into recommendations.
• Act as the primary day-to-day contact for assigned supplier partners and coordinate internal support.

Skills

Account management

Retail media

Partnerships

Microsoft Office Suite

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Position Purpose

The Retail Media Account Manager is responsible for maintaining and growing strong, long-term relationships with Orange Apron Media supplier and service provider partners. This role serves as a trusted day-to-day point of contact, ensuring partners are supported, engaged, and realizing value from their retail media investments. Focused on retention, satisfaction, and sustained spend, the Account Manager partners closely with the sales team and internal teams to support account strategy, surface growth opportunities, and ensure alignment with Home Depot merchandising category priorities.

Key Responsibilities

• 25% - Account Strategy Support & Growth Enablement - Partner with the sales team to support account strategy, joint business planning, and supplier reviews. Identify opportunities to expand media engagement based on partner needs, category priorities, and performance insights. Contribute to upsell and cross-sell recommendations in partnership with sales leadership. Ensure partners are aware of new capabilities, solutions, and opportunities within Orange Apron Media.
• 20% - Partner Enablement & Ongoing Support - Support onboarding of new suppliers and service providers by helping them understand Orange Apron Media programs, processes, and expectations. Provide ongoing guidance, education, and resources to help partners navigate the retail media ecosystem effectively. Act as an internal advocate for partners, coordinating with sales, analytics, and media teams to ensure strong partner experiences.
• 15% - Performance Insights & Business Reviews - Review campaign performance summaries and reporting in partnership with analytics and sales teams. Help translate performance insights into clear takeaways and recommendations for partners. Participate in partner check-ins and business reviews to reinforce value, alignment, and future opportunities.
• 40% - Supplier Relationship Management - Serve as the primary day-to-day contact for assigned supplier and service provider partners. Build and maintain strong, trusted relationships through consistent communication and proactive engagement. Understand partner business objectives and retail media goals to ensure alignment with Orange Apron Media offerings. Support long-term partnership health by addressing questions, resolving issues, and coordinating internal support as needed. Strengthen supplier engagement and satisfaction to drive retention and ongoing media investment.

Direct Manager/Direct Reports

This Position typically reports to the Senior Retail Media Account Executive

This Position has 0 Direct Reports

Travel Requirements

Typically requires overnight travel less than 5% to 20% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On some occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• 4-5+ years of experience in account management, retail media, marketing, or partnerships
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• Experience working with suppliers, advertisers, or consumer brands
• Strong communication and relationship-building skills
• Comfortable interpreting performance insights and discussing results with partners

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of high school diploma and/or GED

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Minimum Years of Work Experience

4+ years of previous related work experience

Preferred Years of Work Experience

5+ years of previous related work experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

• Action Oriented
• Decision Quality
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results