Retail Master Club Fitter - Key Holder

Dick's Sporting Goods; Appleton (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Master Club Fitter to develop golfer relationships and provide a personalized club fitting experience. The role supports the Operations Sales Manager to drive sales, oversee the department, and ensure high standards in service, training, and product knowledge.

The Master Club Fitter trains and certifies fitters, leads club services including simulators and repairs, and helps ensure accurate execution of company initiatives and promotions on the selling floor.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach and lift 15–35 lbs repetitively.
• Ability to work extended periods standing/walking; safe at heights (>4 ft).

Responsibilities

• Build golfer relationships and conduct one-on-one club fittings with athletes.
• Oversee sales effort in the department and support achievement of sales objectives.
• Train and certify all club fitters; drive golf service-related sales (simulators, putting green, repairs).
• Monitor store services, customer service and operational performance on the selling floor.
• Communicate golf services standards and product knowledge to teammates.

Skills

Flexible availability

Retail experience

Standing endurance

Lifting ability

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.

• Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.

• Monitors the sales, customer service and operational efforts of the selling floor.

• Point of contact for athletes and teammates to provide golf services knowledge and communicating the company's golf services standards.

• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.

• Manages store services sales by performing customer club fittings and repairs

• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

• Ensure department scheduling, workplace and daily teammate assignments are on task.

• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.

• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.

• Plans and executes all golf directives.

• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.

• Complies with all federal, state, and local regulations regarding store operations.

• All other tasks assigned by management.

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.