Retail Master Club Fitter - Key Holder

Golf Galaxy; Norwalk (CT); On-site; USD 27,000 - 39,000; Full time

Job summary

DICK’S Sporting Goods in Norwalk, CT is seeking a Master Club Fitter who builds golfer relationships and guides one-on-one fittings to create a positive experience. You will support the Operations Sales Manager, drive sales in services like club fitting, repairs, and simulators, and coach teammates to meet service standards.

The role requires flexible hours, a background in retail or customer-focused work, and the ability to lift up to 35 lbs.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

Responsibilities

• Analyzes Golf sales data to understand results and opportunities; shares insights with teammates.
• Greet athletes and teammates; offer assistance and build trust.
• Monitors sales, customer service and operational efforts on the selling floor.
• Acts as point of contact for golf services knowledge and standards.
• Maintains knowledge of products, services, promotions and advertising.
• Manages store services sales through club fittings and repairs.
• Trains teammates on services, selling techniques, and service technology.
• Ensures department scheduling and daily assignments are on task.
• Communicates company initiatives, programs and promotions to the team.
• Assists store management with supervision, opening/closing and coverage.
• Plans and executes all golf directives.
• Supports shrinkage control and proper merchandise handling.
• Complies with federal, state and local regulations for store operations.
• Performs other tasks as assigned.

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
• Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.
• Monitors the sales, customer service and operational efforts of the selling floor.
• Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

Targeted Pay Range: $19.50 - $28.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.