Retail Master Club Fitter

Dick's Sporting Goods; Beachwood (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

DICK'S Sporting Goods in Beachwood, OH is seeking a Retail Master Club Fitter to build golfer relationships and provide expert club fitting services, including repairs and specialized selling in services areas such as simulator, putting green, and pre-owned clubs.

This role supports the Operations Sales Manager, trains and certifies fitters, and is focused on driving golf services sales while delivering an exceptional customer experience.

Qualifications

• 1-3 years retail experience preferred.
• 1-3 years golf industry experience preferred.

Responsibilities

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Monitors the sales, customer service and operational efforts of the selling floor.
• Point of contact for customers and teammates to provide golf services knowledge and communicating the company's golf services standards.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs.
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.
• Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

ROLE RESPONSIBILITIES:

The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

Essential Functions:

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.

• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.

• Monitors the sales, customer service and operational efforts of the selling floor.

• Point of contact for customers and teammates to provide golf services knowledge and communicating the company's golf services standards.

• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.

• Manages store services sales by performing customer club fittings and repairs.

• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

Management:

• Ensure department scheduling, workplace and daily teammate assignments are on task.

• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.

• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.

Operations:

• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• 1-3 years retail experience preferred

• 1-3 years golf industry experience preferred