Retail Master Club Fitter - Key Holder

Golf Galaxy; Appleton (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Master Club Fitter to build strong golfer relationships and guide customers through personalized club fittings and related services. You will support the Operations Sales Manager by boosting sales, managing service quality, and driving profit in the golf services area.

You will train and certify club fitters, ensure adherence to golf service standards, and help communicate promotions and store initiatives to teammates.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15–35 lbs repeatedly.

Responsibilities

• Build relationships with golfers and guide them through club fitting and related services.
• Supervise store services sales, fittings, and repairs.
• Training teammates on golf services standards and protocols.
• Communicate promotions, programs, and service information to staff and athletes.
• Assist with opening/closing the store and shift coverage as needed.

Skills

Retail sales

Customer focus

Stand/walk endurance

Lifting ability

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
• Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.
• Monitors the sales, customer service and operational efforts of the selling floor.
• Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.