Retail Market Leader - Growth & Customer Experience

Sauk Valley Bank; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Job summary

Sauk Valley Bank seeks an experienced AVP Retail Market Manager to lead daily branch operations, coach staff, and drive growth while upholding regulatory compliance. The role emphasizes building strong customer relationships, promoting bank products, and delivering an exceptional customer experience.

The ideal candidate has a bachelor's degree in business/finance, 4+ years in banking or related fields, and proven leadership, communication, and team development skills.

Qualifications

• Bachelor's degree in Business, Finance, or related field preferred.
• Minimum four years in banking, financial services, customer service, or branch operations.
• Prior leadership or supervisory experience preferred.
• Strong customer service, relationship building, and communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead, coach, and develop branch staff to achieve performance goals.
• Foster a positive customer-focused sales and service culture.
• Recruiting, interviewing, hiring and onboarding branch personnel.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Represent the bank at community events to enhance visibility.

Skills

Leadership

Coaching

Customer service

Sales

Relationship building

Microsoft Office

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Office

Job description

Sauk Valley Bank seeks an experienced AVP Retail Market Manager to lead daily branch operations, coach staff, and drive growth while upholding regulatory compliance. The role emphasizes building strong customer relationships, promoting bank products, and delivering an exceptional customer experience.

The ideal candidate has a bachelor's degree in business/finance, 4+ years in banking or related fields, and proven leadership, communication, and team development skills.