Retail Manager Trainee

ibc; Purcell (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

IBC Bank in Oklahoma seeks a Retail Manager Trainee to oversee branch operations and staff while delivering superior customer service. Under the guidance of the Corporate Area Sales Manager and a Mentor, you will drive growth, retention, and community engagement at your assigned branch.

This in-office, full-time role focuses on coaching employees, planning sales activities, and maintaining branch image. Prior retail management experience is required; some college is preferred.

Qualifications

• High School diploma or GED required; some college preferred.
• Retail Management experience required; prior leadership roles advantageous.

Responsibilities

• Manage branch staff and set performance expectations.
• Plan and execute sales activities to meet branch goals.
• Sustain customer relationships through face-to-face meetings, calls, and outreach.
• Organize branch promotions to promote bank products and services.
• Develop employees through coaching, instruction, and mentoring.
• Ensure staff retention and timely branch administrative duties.

Skills

Critical Thinking

Leadership

Teamwork

Instructing

Organization

Planning

Decision Making

Sales Focus

Customer Service

Communication

Staff Development

Coaching

Education

High School diploma or GED

Some college

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.IBC bank hirestalented, creative and dedicated individualsto help our business succeed.We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.We are currently seeking to fill positions across all business segments.IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 410 Branch Management

Job Summary: Under the guidance of the Corporate Area Sales Manager and a specific assigned Mentor, the Retail Manager Trainee position is assigned a branch and ensures staff is effectively conducting multiple branch operations and processes while providing superior customer service incorporating the IBC Experience. Strategizes to ensure branch meets the company growth and retention goals. Develops and promotes good community relationships. Duties will be completed parallel to classroom training to support and develop individual competencies.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Manage branch staff and establish expectations for individual and staff performance.
• Plan and execute sales activities to meet branch deposit growth
• Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral Programs)
• Sustain customer relationships with face to face meetings, phone calls, lobby, and outreach activities
• Organize branch promotions internally and externally to promote bank products and services
• Establish community relationships
• Actively engage in various bank meetings
• Facilitate daily huddles and weekly sales meetings
• Participate in corporate and market initiatives as needed
• Develop employees and facilitate by coaching, instructing, and mentoring
• Ensure staff retention
• Shadow hiring process and employee terminations
• Timely management of all branch administration job functions
• Managethe maintenance of office equipment, supplies and branch image
• Provide approvals for Market retail customer portfolio adhering to Bank Policies
• Other duties as assigned

SKILLS

• Critical Thinking
• Focus on Results
• Management of Personnel Resources
• Instructing
• Leadership
• Organization
• Planning
• Sound Decision Making
• Service Orientation
• Focus on Quality
• Promotes Teamwork
• Sensitivity to Guidelines
• Good Oral and Written Communication
• Focus on Sales
• Stress Management

EDUCATION & EXPERIENCE

• High School diploma or GED equivalent
• Some college, preferred
• Retail Management experience required