Ecommerce Supervisor, Little Caesars Arena

Delaware North; Detroit (MI); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice is hiring a part-time Ecommerce Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. As an Ecommerce Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

The role offers weekly pay, benefits, and opportunities for training and development. You will respond to customer inquiries, coordinate with fulfillment, manage order edits, and support marketing

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred.
• Previous cash handling experience and basic math skills required.
• Previous experience working with a point-of-sale system is required.
• BigCommerce and/or Shopify platform experience preferred.

Responsibilities

• Respond to customer inquiries daily with timely, solution focused communication.
• Work closely with fulfillment team to prevent and resolve order issues.
• Manage order edits, update order requests, etc.
• Provide proactive tracking updates to improve guest satisfaction.
• Maintain consistent brand voice across customer interactions.
• Basic data entry and performance reporting.
• Supports Ecommerce Manager with photo/content production during peak campaigns.
• Assist Ecommerce Manager with marketing campaigns, product launches, etc.
• Assist with monitoring site for product opportunities.

Skills

Supervisory experience

Cash handling

Basic math skills

Customer service

Education

High school diploma or GED

Tools

Point-of-sale system

Job description

The opportunity

Delaware North Sportservice is hiring a part-time Ecommerce Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. As an Ecommerce Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

Pay

$18.00 - $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Respond to customer inquiries daily with timely, solution focused communication
• Work closely with fulfillment team to prevent and resolve order issues
• Manage order edits, update order requests, etc.
• Provide proactive tracking updates to improve guest
• Maintain consistent brand voice across customer interactions
• Basic data entry and performance reporting
• Supports Ecommerce Manager with photo/content production during peak campaigns
• Assist Ecommerce Manager with marketing campaigns, product launches, etc.
• Assist with monitoring site for product opportunities

More about you

• Previous cash handling experience and basic math skills required
• Previous experience working with a point-of-sale system is required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred
• BigCommerce and/or Shopify platform experience preferred

Physical requirements

• Ability to lift up to 35 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Evenings
Days
Weekends
Events

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.