Retail Manager in Training: Lead, Sell, Inspire

JD Sports NA; Cerritos (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Hibbett I City Gear in Cerritos, California is seeking a Manager in Training in our Operations department. This role supports the Store Manager by overseeing daily store operations, merchandising, restocking, and customer service excellence to promote sales and brand standards.

The Manager in Training will learn store leadership, assist in planning, and step in during the Store Manager’s absence while developing people, processes, and product knowledge to drive profitability.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all company policies, procedures, and standards.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team leadership

Initiative

Attention to detail

Job description

Hibbett I City Gear in Cerritos, California is seeking a Manager in Training in our Operations department. This role supports the Store Manager by overseeing daily store operations, merchandising, restocking, and customer service excellence to promote sales and brand standards.

The Manager in Training will learn store leadership, assist in planning, and step in during the Store Manager’s absence while developing people, processes, and product knowledge to drive profitability.