Retail Manager in Training

Priority Dispatch Corp.; Cleveland (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Employee discounts on Malley's Chocolc

Job summary

Malley's Chocolates in Brookpark/Cleveland area is seeking a Store Manager in Training (MIT). This hands-on role develops you for advancement to Store Manager by combining on-the-job training, leadership development, and exposure to multiple locations.

You will learn store operations, scheduling, inventory, POS systems, and customer experience while aligning with Malley's values. Travel to regional locations is required; a bachelor's degree (or equivalent retail management experience) is

Qualifications

• Bachelor's degree preferred in business/retail management; equivalent experience considered.
• Travel to various retail locations within the region.
• 1–3 years of supervisory or leadership experience in retail or food service.
• Strong interpersonal and communication skills to motivate a team.
• Excellent organizational and problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays.
• Passion for chocolate and delivering the Malley's customer experience.

Responsibilities

• Participate in a training program focused on leadership, store operations, merchandising, and customer service.
• Shadow Store Managers to learn day-to-day responsibilities.
• Complete training modules, leadership projects, and performance check-ins.
• Meet with training managers for feedback, coaching, and progress reviews.
• Oversee daily operations including scheduling, inventory, cash handling, and loss prevention.
• Assist with opening and closing procedures.
• Gain proficiency in POS systems, financial reporting, and corporate communication tools.
• Ensure compliance with company policies, procedures, and safety standards.
• Support and practice leadership of store associates with guidance from Store Manager.
• Participate in interviewing, onboarding, and training new team members.

Skills

Interpersonal skills

Communication skills

Team motivation

Organizational skills

Problem solving

Flexibility

Education

Bachelor's degree in business/retail management (preferred)

Job description

Job Details

Job Location: Brookpark - Cleveland, OH 44135

Position Overview: The Store Manager in Training (MIT) is a hands-on development role designed to prepare candidates for advancement into a Store Manager position within Malley's Chocolates. This role combines on-the-job training, leadership development, working in other locations with other store managers, and operational responsibilities to ensure success in managing a high-performing retail store. The MIT will learn all aspects of store operations while supporting the company’s mission to deliver exceptional customer experiences and uphold Malley's tradition of quality.

Key Responsibilities

Training & Development

• Participate in a training program focused on leadership, store operations, merchandising, and customer service.
• Shadow experienced Store Manager(s) to learn best practices and gain exposure to day-to-day responsibilities.
• Complete assigned training modules, leadership projects, and performance check-ins.
• Meet regularly with training managers for feedback, coaching, and progress reviews.

Store Operations

• Learn to oversee daily operations, including scheduling, inventory management, cash handling, and loss prevention.
• Assist with opening and closing procedures.
• Gain proficiency in point-of-sale systems, financial reporting, and corporate communication tools.
• Ensure compliance with company policies, procedures, and safety standards.

Leadership & People Management

• Support and practice leadership of store associates by providing direction, coaching, and performance feedback under the guidance of a Store Manager.
• Participate in interviewing, onboarding, and training new team members.
• Learn to recruit, interview, hire, and train new team members in alignment with Malley's values and customer-first philosophy.
• Foster a positive, inclusive, and engaging work environment for team members.
• Assist in scheduling and workforce planning to balance customer service, labor efficiency, and employee satisfaction.

Sales & Customer Experience

• Learn to set and achieve sales goals by analyzing business reports and identifying opportunities for growth.
• Support merchandising standards, seasonal product transitions, and visual presentation.
• Model and deliver exceptional customer service, ensuring every customer has a positive and memorable experience.
• Support merchandising standards, product displays, and seasonal transitions to drive sales and brand consistency.
• Learn to analyze sales trends and business reports to identify opportunities for growth and improved performance.
• Assist in monitoring performance and motivating the team to meet or exceed targets.

Career Path

The Store Manager in Training program is designed as a steppingstone to a Store Manager role. Successful MITs will be considered for promotion to Store Manager positions across Malley's Chocolates locations. Future opportunities may include advancement into Multi-Unit Store Manager or Retail Leadership positions.

Benefits

• Competitive starting wage with opportunities for advancement.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee discounts on Malley's Chocolates.
• Paid time off and holiday pay.
• Training and career development opportunities.

Qualifications

• Bachelor's degree in business, retail management, or related field preferred, but not required; equivalent retail management experience will be considered.
• Travel to various retail locations within the region to gain expertise and knowledge from other store managers and locations.
• 1-3 years of supervisory or leadership experience in a retail or food service environment preferred.
• Strong interpersonal and communication skills with the ability to motivate a team.
• Excellent organizational and problem-solving abilities.
• Demonstrated ability to manage multiple priorities and solve problems effectively.
• Flexibility to work evenings, weekends, and holidays as required by retail operations.
• Passion for chocolate and commitment to delivering the Malley's customer experience.