Retail Manager I

Phase2 Technology; Tucson (AZ); On-site; USD 47,000 - 59,000; Full time

Job summary

The University of Arizona's Campus Store seeks a Retail Manager I to lead sales floor operations, supervise staff, and deliver an outstanding customer experience aligned with the university's mission.

You will manage labor budgets, merchandising, inventory, and partnerships with campus entities while ensuring compliance with university policies; visa sponsorship is not available.

Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant retail, supervisory, or operational experience, or an equivalent combination of education and experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Responsibilities

• Forecasts staffing needs while managing labor budgets for the University of Arizona Campus Store.
• Plan and execute strategies to ensure merchandise availability, proper inventory levels, and excellent customer service.
• Ensures compliance with inventory control measures and cash handling policies.
• Processes and monitors transfer orders and special orders to ensure accuracy and timely fulfillment.
• Submits and tracks federal work-study documentation for student employees in accordance with university policies.
• Serves as Sales floor Manager on Duty along with opening and closing responsibilities.
• Supervises a team of 75-100+ student employees: leads recruitment, hiring, training, daily direction, performance evaluations, and scheduling to maintain coverage within budget.
• Approves and manages student payroll in UAccess.
• Serves as a key mentor to student staff, fostering leadership, accountability, and customer service excellence.
• Supports a positive and inclusive workplace culture aligned with the University's values.
• Works closely with the Sales Manager and Assistant Director to evaluate inventory needs, documentation, markdowns, and stock adjustments.
• Implement merchandising plans and in-store marketing campaigns to drive revenue and enhance customer engagement.
• Monitors sales trends and identify opportunities for growth or improvement.
• Conducts regular inspections of the retail space to maintain a clean, safe, and appealing shopping environment.
• Builds and maintains strong relationships with strategic campus partners and community stakeholders.
• Upholds, safeguards, and promotes the core values and service philosophy of the University of Arizona Campus Store.
• Maintains accurate records of transactions, product returns, staffing documentation, and store performance metrics.
• Ensures adherence to university policies, risk management guidelines, and state/federal regulations.
• Supports other administrative functions as needed, including vendor coordination and system updates.

Skills

Retail operations

Staff supervision

Customer service

Budgeting

Inventory management

Communication

Education

Bachelor's degree or equivalent

Tools

POS systems

UAccess

Retail technology

Job description

Retail Manager I

Posting Number: req26909

Department: Campus Store

Department Website Link: Campus Store

Location: Tucson Campus

Address: Tucson, AZ USA

Position Highlights

The University of Arizona is seeking a Retail Manager I for our Campus Store. This position builds support for the University by cultivating relationships, forging partnerships, and increasing awareness of the Campus Store's contributions. This role stewards' strong relationships with key internal and external constituents, including alumni, Athletics, academic colleges, internal departments, and the local community. The Retail Manager I is responsible for sales floor operational leadership, staff supervision, and ensuring the store delivers an excellent customer experience while aligning with the University of Arizona's mission and values.Visa sponsorship is not available for this position.Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services.

Duties & Responsibilities

• Forecasts staffing needs while managing labor budgets for the University of Arizona Campus Store.
• Plan and execute strategies to ensure merchandise availability, proper inventory levels, and excellent customer service.
• Ensures compliance with inventory control measures and cash handling policies.
• Processes and monitors transfer orders and special orders to ensure accuracy and timely fulfillment.
• Submits and tracks federal work-study documentation for student employees in accordance with university policies.
• Serves as Sales floor Manager on Duty along with opening and closing responsibilities.
• Supervises a team of 75-100+ student employees: leads recruitment, hiring, training, daily direction, performance evaluations, and scheduling to maintain coverage within budget.
• Approves and manages student payroll in UAccess.
• Serves as a key mentor to student staff, fostering leadership, accountability, and customer service excellence.
• Supports a positive and inclusive workplace culture aligned with the University's values.
• Works closely with the Sales Manager and Assistant Director to evaluate inventory needs, documentation, markdowns, and stock adjustments.
• Implement merchandising plans and in-store marketing campaigns to drive revenue and enhance customer engagement.
• Monitors sales trends and identify opportunities for growth or improvement.
• Conducts regular inspections of the retail space to maintain a clean, safe, and appealing shopping environment.
• Builds and maintains strong relationships with strategic campus partners and community stakeholders.
• Upholds, safeguards, and promotes the core values and service philosophy of the University of Arizona Campus Store.
• Maintains accurate records of transactions, product returns, staffing documentation, and store performance metrics.
• Ensures adherence to university policies, risk management guidelines, and state/federal regulations.
• Supports other administrative functions as needed, including vendor coordination and system updates.

Knowledge, Skills and Abilities

• Knowledge of retail operations, inventory management and other retail best practices.
• Ability to organize and manage on-site and off-site sales events.
• Advanced knowledge of point-of-sale systems and retail technology.
• Ability to communicate with a varied range of students, staff and community members.
• Ability to adapt and work in a fast-paced environment.
• Ability to work evenings and weekends.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant retail, supervisory, or operational experience, or an equivalent combination of education and experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

University Operations

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$47,356 - $59,195

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

6

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

M1

Job Family

Customer Service

Job Function

University Operations

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

9/14/2026

Contact Information for Candidates

[e-mail]

Open Date

8/26/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].