Retail Manager

Socket.dev; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career advancement

Paid time off

Job summary

CASCADA Thermal Springs Spa and Hotel in Portland, Oregon, seeks a Retail Manager to drive boutique revenue and oversee inventory, promotions, and guest service. You will lead a team, curate on-brand product assortments, and align retail with hotel experiences to enhance guest journeys.

The role reports to the Director of Spa + Wellness and emphasizes staff development, strong merchandising, and profitability through expert vendor relationships and guest-centric service.

Qualifications

• 4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
• Proven experience with point-of-sale (POS) and inventory management systems.
• Experience in trends, retail calendar ordering windows, seasonal items, etc.
• Strong leadership and team development skills with a track record of achieving sales targets.
• Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
• Proactive, collaborative, and energized by creating exceptional guest experiences.

Responsibilities

• Lead day-to-day retail operations, ensuring the boutiques reflect CASCADA's brand and wellness ethos.
• Build and coach a retail team focused on guest service, product knowledge, and sales performance.
• Manage inventory, purchasing, and vendor relationships to optimize product mix and profitability.
• Serve as a connective collaborator ensuring retail promotions support marketing and membership initiatives.

Skills

Retail leadership

POS systems

Inventory management

Sales targets

Tools

POS systems

Job description

Description

Retail Manager

CASCADA Thermal Springs Spa and Hotel, Portland, Oregon

Full-Time Salary

Reports to: Director of Spa +Wellness

CASCADA Thermal Springs and Hotel is a serene haven committed to sustainability. Our LEED Platinum-designed complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, offering guests a holistic wellness experience in Portland's Alberta Arts District. Our mission is to foster connection, relaxation, and regeneration through thoughtful hospitality and immersive wellness programming.

Role Overview

The Retail Manager is a revenue-driving role focused on two critical growth areas for CASCADA:

• Retail Sales & Merchandising: growing boutique revenue through compelling product curation, visual merchandising, and guest-focused selling.
• Inventory & Operations: managing purchasing, stock levels, vendor relationships, and loss prevention to protect margin and product availability.
• Maintain a retail/wellness staff

This role bridges our retail boutiques with the broader guest experience, ensuring product offerings, merchandising, and service are aligned, consistent, and guest centric. From curating on-brand product assortments to leading a high-performing sales team, this position helps CASCADA amplify its retail presence while delivering measurable business results.

Working closely with the Director of Spa + Wellness, this role will:

• Lead day-to-day retail operations, ensuring the boutiques reflect CASCADA's brand and wellness ethos.
• Build and coach a retail team focused on guest service, product knowledge, and sales performance.
• Manage inventory, purchasing, and vendor relationships to optimize product mix and profitability.
• Serve as a connective collaborator ensuring retail promotions support marketing and membership initiatives.

Key Responsibilities

Retail Operations & Merchandising

• Oversee day-to-day operations of the retail boutiques, ensuring a welcoming, well-organized, and on-brand shopping environment.
• Develop and execute visual merchandising strategies that highlight seasonal products, promotions, and new arrivals.
• Monitor stock levels, coordinate replenishment, and minimize shrinkage through effective inventory controls.
• Any other duties as assigned.

Team Leadership

• Hire, train, schedule, and supervise retail associates to ensure consistent, high-quality guest service.
• Set individual and team sales goals, coach staff on product knowledge and upselling techniques.
• Foster a positive, collaborative team culture aligned with CASCADA's hospitality standards.

Sales & Revenue Growth

• Drive boutique sales performance against revenue targets, identifying opportunities to increase average transaction value and conversion.
• Partner with vendors to negotiate pricing, terms, and promotional opportunities alongside senior leadership.
• Analyze sales trends and guest preferences to inform purchasing decisions and product assortment.

Guest Experience

• Ensure every guest interaction in the boutique reflects CASCADA's commitment to hospitality, wellness, and connection.
• Resolve guest concerns related to retail purchases, returns, and exchanges promptly and professionally.
• Communicate directly with guests and members alongside the membership team to promote retail offerings tied to their wellness journey.
• Work the retail and wellness desk spaces as required.

Reporting & Insights

• Monitor and report sales, inventory, and margin performance to leadership.
• Track key metrics (sell-through rate, shrinkage, average transaction value) and recommend tactics to improve performance.
• Partner with marketing and membership teams to align retail promotions with campaigns and guest communications.

Requirements

Qualifications

• 4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
• Proven experience with point-of-sale (POS) and inventory management systems.
• Experience in trends, retail calendar ordering windows, seasonal items, etc.
• Strong leadership and team development skills with a track record of achieving sales targets.
• Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
• Proactive, collaborative, and energized by creating exceptional guest experiences.

Benefits:

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Equal Opportunity Employer:

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!