Retail Manager

Colorado State University; Fort Collins (CO); On-site; USD 64,000 - 69,000; Full time

Job summary

Colorado State University invites applications for a Retail Manager overseeing Ram’s Horn Dining Center’s retail operations. You will hire and train staff, determine production quantities, enforce food safety, and ensure high-quality service to the university community.

The role requires leadership in staffing, training, and customer service excellence, with a focus on policy adherence and inventory management within a large campus dining environment.

Qualifications

• Bachelor’s degree in business or hospitality or an equivalent combination of education and progressive experience in foodservice/retail.
• Minimum 2+ years of progressive supervision/leadership in food service.
• Preferred ServSafe certification or equivalent.

Responsibilities

• Determine production quantities and adjust to meet quality standards while ensuring food safety.
• Set staffing levels based on customer demand and adjust assignments.
• Lead by example to promote excellent customer service.
• Develop and train staff on customer service initiatives.
• Hire, onboard, mentor, and assess performance of staff.

Skills

Leadership

Customer service

Food safety

Staff development

Communication

Education

Bachelor's degree in business or hospitality

HS diploma + 4+ years foodservice/retail experience

Tools

Inventory management software

Food ordering systems

Job description

Position Summary: This Retail Manager oversees retail operations and supports all-you-care-to-eat operations at Ram’s Horn Dining Center. Responsibilities include hiring and training, food preparation, product selection, enforcing established policies and procedures, managing inventory, and upholding quality standards. The Retail Manager is committed to delivering excellent service to the university community and fostering a welcoming, respectful environment.

Housing & Dining Services

Please visit https://hr.colostate.edu/prospective-employees/our-people/ to learn about joining Housing & Dining Services (HDS) as one of the largest departments on campus and is responsible for the management, finance, administration, and program development of all University housing facilities, including residence halls, university apartments, and Mountain Campus.

Full Consideration Date

This posting will remain open until filled.

Essential Job Duties

• Determine food production quantities, evaluate and adjust production to meet quality standards, address customer complaints, and ensure compliance with all food safety standards to reduce risk to customers and staff.
• Determine staffing levels based on customer demand and adjust staff assignments.
• Lead by example and promote excellent customer service by listening, interpreting, and clarifying.
• Develop, implement, and train staff on HDS and departmental customer service initiatives.
• Address customers’ concerns and questions effectively and in a professional, timely manner.
• Conduct interviews, make hiring recommendations, onboard new employees, train and mentor, recommend and support discipline, and assess work performance.
• Solicit feedback and serve as a mentor/role model for direct reports on performance expectations, professional development, staff development, and leadership.

Conditions of Employment

• Pre-employment Criminal Background Check (required for all new hires).
• Valid Driver’s License.
• Essential Services Designation.
• Shift Work.

Minimum Qualifications

• Education: Possess a bachelor’s degree from an accredited college, university, or academic institution with a major or minor that emphasizes business and/or hospitality, or a related field associated with the duties of the position; OR High School Diploma or GED plus four years or more of progressive full-time experience in the foodservice/retail industry.
• Minimum Years of Experience and/or Skills: Two years or more of progressive supervision and leadership experience in food service.

Preferred Qualifications

• 2 years’ experience in a food service or production setting.
• 2 years of progressive leadership experience.
• Demonstrate a working knowledge of managing retail products, food ordering, front-of-house training and management, and inventory management software.
• Possess a current ServSafe certification or equivalent.

Salary Range

$64,000 - $69,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world‑class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work‑life balance, CSU is where you can thrive, grow, and make a lasting impact.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Prospective Employees

Prospective Employees may learn more about CSU's perks and purpose.