Retail Management Trainee: Customer Service Leader

Hannaford; Exeter (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford Supermarkets in Exeter, NH is seeking a Management Trainee to be prepared for future store leadership. The program assigns departments based on store needs and provides training in policies, operations, and customer service.

The role involves leading teams, using financial reports and scheduling tools, maintaining merchandising standards, and upholding sanitation and safety standards. This program emphasizes development of product knowledge and departmental management responsibilities.

Qualifications

• Ability to lead and direct others.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good interpersonal skills and desire to work in a team environment.
• Must meet minimum age requirements to comply with company policy.
• Effective communication and customer service skills.

Responsibilities

• Observe and follow all company policies and established standard practices.
• In the absence of the department manager, manage the department operations in accordance with established department standard practices.
• Maintain a neat, well groomed personal appearance at all times and comply with company's personal appearance policy.
• Actively recognize associates who deliver great service and coach associates to expectations when necessary.
• Understand and use company tools such as; financial reports, scheduling, productivity, ordering, and business information systems.
• Maintain solid communication in the department, with the store manager, and throughout the organization.
• Maintain merchandising techniques and layouts consistent with company standards.
• Maintain department compliance with pricing and coding policy.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Develop product knowledge in all areas of assigned department, including product preparation.
• Have total understanding of department's Standard Practice manual.
• Ensure the proper training of all assigned department associates.
• Ensure and maintain company sanitation and food safety standards.
• Maintain the quality of department's appearance and presentation.
• Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer feedback when necessary.
• Perform all special projects and duties as assigned.

Skills

Leadership

Teamwork

Customer service

Communication

Adaptability

Job description

Hannaford Supermarkets in Exeter, NH is seeking a Management Trainee to be prepared for future store leadership. The program assigns departments based on store needs and provides training in policies, operations, and customer service.

The role involves leading teams, using financial reports and scheduling tools, maintaining merchandising standards, and upholding sanitation and safety standards. This program emphasizes development of product knowledge and departmental management responsibilities.