Travel Universal Banker

Everwise Credit Union; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Job summary

Everwise Credit Union in Indianapolis, IN seeks a member service professional to provide high quality service across a wide range of financial services and to promote the credit union's products and services. The role will float between service centers and support multiple branches as needed.

The position emphasizes building relationships, meeting referral and sales goals, maintaining confidentiality of member information, and delivering a positive member experience while adhering to policy and

Qualifications

• High School Diploma or equivalent.
• Six months of retail sales or cash handling experience preferred.

Responsibilities

• Provide high quality service across general financial services and promote credit union products.
• Handle cash, account maintenance, open new accounts, operate ITM, and support MCC.
• Maintain confidentiality of member information.
• Meet or exceed referral and sales goals.
• Support outbound calls and follow up on prospect lists.
• May assist with drawer audits, vault duties.
• Adhere to Check Cashing, CTR, Reg CC, and related policies.
• Volunteer for special projects within scope of job responsibilities.
• Problem solve and ensure member satisfaction.
• Take on additional duties as assigned by supervisor.

Skills

Customer service

Cash handling

Sales

Communication

Problem solving

Confidentiality

Teamwork

Adaptability

Tech literacy

Education

High School Diploma

Job description

Job Description:

Position Summary:

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION's wallet share. Will float between designated service centers and provide support to multiple branch locations as needed

Primary Responsibilities and Duties:

• Maintains a high level of membership in accordance with the EVERWISE CREDIT UNION Service Expectations.
• This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)
• Responsible for maintaining a high level of confidentiality about member account information.
• Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
• Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
• May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
• Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
• Volunteers for special projects within the scope of job responsibilities.
• Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
• Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills:

• Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication
• Ability to proactively solve problems by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.
• High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.
• Proficient cash handling skills.
• Ability to work in a fast-paced diverse and universal environment.
• Practical application and general understanding of various computer applications
• Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin

Minimum Requirements:

• High School Diploma, GED or equivalent certification.
• Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred.

Base pay: Starting at $19.25/hour + an additional $1.50/hour travel premium

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.