Remote Loss Prevention Investigator

Ross Stores; Seattle (WA); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Agent in Seattle, WA to monitor stores for theft and fraud, document incidents, and support investigations. The role collaborates with LP Field Leaders and law enforcement to resolve cases while upholding company values of integrity, respect, and accountability.

The position requires 1–2 years in loss prevention or security, strong communication, and the ability to work both independently and with teams.

Qualifications

• High School education or equivalent required, AA degree preferred.
• Minimum 1-2 years experience in loss prevention, retail, or security.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
• Ability to collaborate effectively with internal and external partners including law enforcement
• Strong written and oral communication skills
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
• Excellent customer service skills
• Demonstrated ability to effectively problem solve with the proper sense of urgency
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required
• Ability to make quality judgment in little to no response time

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Education

High School diploma or equivalent

Associate degree (AA) preferred

Tools

CCTV

Reporting tools

Job description

Ross Stores is seeking a Loss Prevention Agent in Seattle, WA to monitor stores for theft and fraud, document incidents, and support investigations. The role collaborates with LP Field Leaders and law enforcement to resolve cases while upholding company values of integrity, respect, and accountability.

The position requires 1–2 years in loss prevention or security, strong communication, and the ability to work both independently and with teams.